5/29/2023 0 Comments Medusa ringWarrantyĮLL Milano will commit to replace any jewel with manufacturing defects in its components (pins, fasteners, hooks, stone setting. The circuits accepted for payments on the site are Visa Circuit and MasterCard Circuit. In no case ELL can therefore be held responsible for any damage resulting to the Customer from the use of the services offered by Paypal.ī. Once this payment method has been chosen, the Customer will be redirected to the secure Paypal server whose general terms and conditions he must abide by. For online payments, ELL also uses the PAYPAL system. To procede with you return please contact our customer care at Payment methodsĮLL Milano allows customers different payment methods listed below:Ī. We do not accept returns on used, damaged or tampered products, or, in any case, on products that have not simply been tested to check the correct size or fit. Shipping costs of the returned item will be at your expense.įor obvious reasons, it is not possible to return a tailor-made and / or custom engraved or custom made products. Refund may be suspended until our actual receipt of the returned product to allow us to verify the integrity of the jewel. The refund will be transferred within 14 days of your return request, by the same payment method used for your purchase. Items must be returned exclusively in its original packaging, and subject to the integrity of the jewel.īy proceeding with the return, you will be refunded all payments made to ELL Milano excluding delivery costs. It is possible to return items purchased online within 14 days from the delivery of the purchased good. International shipping fee DO NOT include custom duties fee. Shipping fee will be shown at checkout as soon you will complete the shipping address info on the form. International shipping fee may vary by your country of residence. If you will not receive the tracking code please, contact our customer service at you live in Milan, you can select the free pick up in store, we will send you an email notification as soon as your jewel is ready to be collected. Once the order has been shipped, it will be delivered in approximately 24/48 hours.ĮLL Milano cannot be held responsible for any delays or issues caused by the transport carrier or by third parties.Īs soon as the shipment has been picked up by DHL, you will get the tracking number via SMS or E-mail. If the jewel you purchase is already available in our Milan workshop stock, it will be shipped within 1-2 work days.Īll shipping are handled by DHL express 1-2 day delivery worlwide. Production timings may vary from 48h till 30 days for pieces which requires longer many production steps as for example plated jewels. To avoid as much as possible waste and over production most of our jewelry is made to order. * If you will to buy a ring from our MYTH collection (except for the myth Medusa Fragment Ring which have a normal fit), we suggest to choose -1 size than your usual (or the one you will find out with the printable sizer) since, due to it’s internal shape and weight, those rings tent to have a larger fit rather “normal” rings. *When in doubt between two sizes we always suggest to choose the size up, since, the measurements are really similar, but, this way you’ll be sure the ring will be comfortable in any occasion, even in warmer season or a party night when your fingers swollen a little bit for the heat. If possible use a ring band due to it’s flat shape will be easier to check the printed circles below. You can easily check it by positioning a credit or debit card in the specific area, if the size of the card will match the line length it is ok, and you can start measuring your own ring.ģ Place your own ring on top of the circles until the inside edge of the ring matches the outside of the circle. If you don’t know your size in any scale, you can download our printable sizer further down in the page.īefore to download and print it, please read the instruction to be sure your measurement is taken in the right way :)ġ Download the PDF file and print it ensuring to choose the A4 format (24 x 29,7 cm) in 100% scale (real size).Ģ To avoid any mistakes, once the guide is printed, please ensure that it is printed in the right size. If you know your measurements based on other international standards, please check our ring size conversion chart below at the end of this text. Whether you are looking for you perfect fit, or surprising someone with a gift, our size guide will help you find the right direction!įirst, let’s say that ELL Milano rings follow the Italian ring measurement standards.
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